Patient Resources & Policies

Nowak Aesthetics would like to welcome you to our practice. We are looking forward to seeing you at your appointment.

Patient Portal

Nowak Aesthetics uses a Patient Portal in order to better facilitate information between you and our practice. If scheduling through our website, you will receive an email from one of our friendly staff members shortly after your appointment has been confirmed. If scheduling in our office or over the phone, you will receive a text shortly after your appointment has been confirmed. In this email or text, you will find your log-in security code along with helpful information to walk you through creating your portal account.

We ask that you use the Patient Portal to remotely complete all the required paperwork needed for your appointment PRIOR to your visit.

We appreciate your assistance with preparing for your appointment and look forward to providing you the highest quality aesthetic care. If you have any questions or concerns regarding the registration process or appointment, please do not hesitate to contact our office.

Office Policies

Financial Policy

Thank you for choosing Nowak Aesthetics for your cosmetic needs. Our primary mission is to provide our patients with outstanding medical care. Your clear understanding of our Patient Financial Policy is important to our professional relationship.

Appointments require deposits at the time of booking services. Appointments must be secured with a minimum 25% deposit, unless specifically communicated otherwise. Certain appointments require payment to be made in full prior to treatment. Appointment deposits serve to reserve our medical staff and equipment specifically for you and your treatment. Most appointments require a minimum 48-hour notice to cancel or reschedule. Late cancellations or reschedules within this window are subject to a fee equal to 25% of the scheduled treatment cost. Failure to arrive for a scheduled appointment without notice will result in a no-show fee equal to 50% of the scheduled treatment cost. Ultherapy and AwakeLipo appointments require a minimum 72-hour cancellation notice due to extended scheduling and preparation requirements. Late cancellations are subject to a 25% fee, and no-shows are subject to a 50% fee, plus additional fees listed in your procedure booking form. Consultations and follow-up appointments require 48-hour notice to cancel or reschedule. Late cancellations or no-shows for these appointments are subject to a $50 fee. Any outstanding cancellation or no-show fees must be paid prior to rebooking future appointments.

All service purchases expire 12 months after the date of purchase and are non-refundable and non- transferrable. All products must be picked up within 14 days after payment or they expire. Any promotional items (free products included in any bundle) are final sale. All monthly promotions are final sale and free procedures must be rendered within 3 months of promotion purchase date.

All sales are final. This includes purchases of products and services as well as appointment deposits. If you no longer wish to use your appointment deposit towards the intended treatment, it will become a credit, good for 12 months from the date of purchase, for use towards other products and services.

You can find a copy of the full financial policy within your [Patient Portal]. Please let us know if you have any questions about our fees, policies, or your responsibilities.

HIPAA and Notice of Privacy Practices

At Nowak Aesthetics, we strive to treat and protect your medical information in compliance with all applicable regulations. We ask you to familiarize yourself with our privacy practices to understand your rights as well.

Click here for our official HIPAA policy.

Appointments

Scheduling

Please contact our office to schedule your appointment and to provide us with your up-to-date information. You may also request an appointment here on-site and one of our patient coordinators will be in contact with you.

Should I arrive early?

We ask that you arrive 10 minutes early to allow enough time for the check-in process. One of our friendly staff members will help check you in and guide you through the visit.

Payments

We accept Cash, All Major Credit Cards, Apple Pay, Care Credit Financing, Patient Fi Financing, Alle Cherry Financing, and valid Nowak Aesthetics Gift Cards. Payments must be made in full at the time services are rendered.

Health Insurance

If you are insured by a PPO insurance plan or have a health savings account, please request a copy of the check-out form at the end of your visit. This form can be used to submit a claim to your insurance carrier for direct reimbursement. Please check with your plan administrator or insurance carrier website for information regarding your policy’s benefits.

Click here for our full list of office policies and procedures.